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Sales & Customer Service Training

Sales & Customer Service Training

Keeping In Contact With Your Clients

How do you keep in contact with your clients?

Sales Discipline –Art or Science?

What happens when 3 key ingredients: Art, Science, and Discipline, are applied to the sales role?

Similarities Between Selling & Dating

The similarities between selling and dating are quite striking. When we use common sense in dating or selling we are more effective than using guidelines that don't have a lot to do with human interaction.

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5 Keys To Customer Retention

The most effective way to grow your business is by retaining your present customers. Your long–term success depends on your ability to get your present customers to be your referral ambassadors. The cost to gain a new customer is anywhere from 5 to 10 times the cost of retaining an existing customer.

A Short Book Review - The Go Giver

If you have not read The Go Giver I suggest you do. It is a very easy read, not full of PhD oriented words and Harvard case studies, but an easy reading business story that ALL can relate to.

Building an Effective Customer Experience

Building an effective customer experience is more than just a catch phrase or flavor-of-the-day program. It is an essential element to small business survival.

Close Sales Like a Winner

You obviously can't close every sale. However, of the hundreds of closes on the sales scene, I've found this one helps the prospect sort out the issues involved in making a buying decision. Try this and you will close a few sales that you thought were lost.

Develop Your Customer Relationships While Increasing Your Profits

Customer service and relationship management have become necessities in today's business world.

Effective Communication is Key!

Communication is essential in business. Communicating effectively can be the difference between success or failure.

Effective Hand Shakes...Let's Shake on It!

How many business meetings have started and concluded with people shaking hands Effective hand shakes are important if you want to seal the deal.

First Impressions

Often, when we think about making a first impression, we think of those that work in the sales office of the organization they represent.

Getting Started with Social Networking Profiles for Women Working at Home

Having profiles online helps you in a number of ways. It puts your "shingle" out so that people see you. It helps people to see if they want to know you better. It helps the SEO (being found on search engines like google) of your website that is mentioned on the profiles.

Sales: A Value Exchange

Move from Sales Person to Value Provider

Show Your Customers You Care and Keep Them Coming Back

Some simple steps you can take that will keep your customers coming back.

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